Compliance
Grievance redressal
How to raise a concern and how it will be handled.
If something has gone wrong, tell us first. Write to the email address below with what happened and when, and we will acknowledge your complaint and keep you informed while it is being looked into.
Specific response and escalation timelines will be published here once the service standard is documented and approved. Until then, complaints are logged in writing and handled in the order they are received.
If you are not satisfied with our response, you may escalate to the relevant manufacturer or regulator. Mutual fund complaints can be raised with the asset management company and then through the SEBI SCORES platform. Insurance complaints can be raised with the insurer's grievance officer and then with the IRDAI Bima Bharosa portal. Loan complaints go to the lending institution's nodal officer and then to the RBI ombudsman scheme.
We keep a written record of every complaint and its resolution.
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